- Council 216 Workplace Issues Survey, January 2009, Executive Summary, Full Report
- Council 216 Proposed Transition & Future of Receipt for Initial Public Inquiries, July 2007
- Council 216 Survey of Employees Interfacing with the Contract Call Center, July 2007
- Council 216 People First Plan, September 2005
- Council 216 Survey of Employees Interfacing with the Contract Call Center, March 2005,Full Report , Executive Summary,
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