EEOC Schedules Vote on Call Center
The Equal Employment Opportunity Commission has scheduled a vote for Sept. 17 on
obligating funds to establish a privatized national call center to provide a
customer service contact point for the commission, according to Cynthia Pierre,
EEOC director of field management programs. The commission held a notational
vote Sept. 10, in which one of the commissioners voted to put the matter on
EEOC's meeting agenda, Pierre told BNA. EEOC Chair Cari Dominguez then scheduled
the vote for Sept. 17, Pierre said. EEOC has received approval from the House
Appropriations Subcommittee on Commerce, Justice, State, and the Judiciary to
move ahead with its plans to establish the center, she said.
Commission officials said Aug. 30 that the commission was finished reviewing
contractor bids to establish the privatized national call center for EEO
complaints, even as it worked to address congressional concerns about the center
in preparation for a commission vote to choose the winning contractor sometime
in September (171 DLR A-9, 9/3/04).
The American Federation of Government Employees has expressed opposition to the
privatized call center, asserting that the work should be performed by EEOC
employees rather than contractors. According to AFGE, EEOC by contracting out
the call center work without a public-private job competition is skirting Office
of Management and Budget Circular A-76, which governs the federal government's
competitive sourcing program.
EEOC spokeswoman Jennifer Kaplan said Sept. 3 that the number of contractor
employees that would be used at the call center will depend on which contractor
is selected to perform the work.